Refund policy
ONLINE RETURNS POLICY
We will happily accept returns on all full priced items for any reason within 28 days of receipt for a credit note or a full refund.
All items must be in their original condition; unworn, unused, unwashed, with the swing tags attached, and are accepted at the discretion of our team.
All footwear must be in original condition with no markings or scratches on the sole and must be returned in their original undamaged shoe box.
Earrings, socks, perfume or fragrance and underwear cannot be returned for a refund or exchange for hygiene reasons, unless faulty.
SALE RETURNS
Please choose carefully as sale items can only be returned for store credit, unless faulty. If you have any questions regarding a Sale item please contact our Customer Care team by e-mail *Sale includes discounted items.
Sale items purchased during our 'Take A Further' sale promotions are not eligible for return, exchange or credit unless faulty.
IN STORE RETURNS
We are able to process refunds for any online orders through any of our retail stores.
Items purchased (full price only) in store are eligible for return within 28 days for exchange, refund or store credit only, unless faulty.
Sale items purchased in store can only be returned for store credit, unless faulty.
FINALS SALE ITEMS ARE NOT ELIGIBLE FORE EXCHANGE, REFUND OR CREDIT.
HOW TO RETURN
If you need to return an item, simply log in to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. We will also charge $10 for all returns that received free postage.
Please send the items to the following address;
Locale Potts point
Shop 5, 127-133 Macleay St
Potts Point
NSW 2011
REFUNDS
Your refund will be credited to your original payment method. Please note credit card refunds may take up to 10 days to process, depending on your financial institution.
If your original payment method was via one of our partners, Afterpay, Klarna or Zip, your refund will be credited to your account.
CREDIT NOTES
Once your return has been received and processed, and credit note will be issued to you by email. The credit note will include a code to be redeemed online. Credit notes are valid for 12 months from the date of issue.
FAULTY ITEMS
We make the best efforts to quality control all items prior to dispatch.
In the case that something is faulty or damaged, please contact our Customer Care team within 1 (ONE) day by e-mail or live chat, please also include a brief description and photo(s) of the fault.
INCORRECT ITEMS
If you believe you have received an item different to the one you ordered, please contact our Customer Care team within 1 (ONE) day by e-mail or live chat, please also include a brief description and photo(s) of the item you have received instead. If you require any further assistance please contact our Customer Care team.