Shipping policy

AUSTRALIA

 

Express Shipping	1 - 5 Business Days	A$12.95
Standard Shipping	3 - 8 Business Days	A$8.90 | FREE over $99

 

You will receive an email confirmation with your tracking number once your order has shipped.

All orders are sent via Australia Post eParcel service.

Please allow 1-2 business days for dispatch from our warehouse.

REST OF WORLD

Express Shipping	5 - 12 Business Days	A$25
Standard Shipping	7 - 18 Business Days	A$16

 

 

You will receive an email confirmation with your tracking number once your order has shipped.

All orders are sent via Australia Post eParcel or Sendle on an Express delivery service.

Please allow 1-2 business days for dispatch from our warehouse 

For further information or an approximate shipping time, please contact our Customer Care team.

 

DUTIES & TAXES

International delivery costs do not include any taxes or duties, which are applied by your local government and customs office, on imported goods. The responsibility for any customs duties, foreign taxes or other fees which may be imposed rest with the customer.

Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Incu in order to receive a refund.

Please contact your local customs office directly for more information on taxes, duties and regulations.

 

T&C'S

*The free domestic shipping offer does not apply to certain products and promotions. If your order is eligible for free shipping the discount will automatically apply at the checkout. 

Unfortunately some shipping restrictions may apply to certain brands and products sold online. If an item cannot be shipped to your shipping destination a message will apply at the cart. 

 PLEASE NOTE 

All packages under 500gm will be automatically given authority to leave the parcel in a safe place (ATL) unless otherwise stipulated by the customer.